Client Intake — BarnDoor Growth

Welcome aboard.

This takes about 5 minutes. Your answers let us write review responses that sound exactly like your business — not generic, not robotic. The more detail you give, the better every response will be.

01 Business Info

Business Name *

Your Name *

Email *

Phone

Business Type *

City / Area Served

Google Business Profile URL

Plan Selected *

Starter — $297/mo Growth — $497/mo Pro — $797/mo

02 Brand Voice

How would you describe your business's personality? *

This is the #1 thing that shapes how we write. Be specific.

Tone — where do you fall on this scale? *

More formalMore casual

Do you want responses to use the business owner's name or a team/staff voice?

Owner's name (e.g. signed "John") Team voice (e.g. "The Team at [Business]") No signature — just the response

Words, phrases, or sign-offs you like to use

Anything that sounds like you. We'll weave these in naturally.

Words or phrases to avoid

Anything that feels off-brand or that you've seen in generic responses and hate.

03 Handling Reviews

For negative reviews (1–2 stars), how do you want to handle them? *

Acknowledge, apologize briefly, invite them to contact us directly Acknowledge but gently clarify our side if something seems inaccurate Keep it very short — just a brief acknowledgment Flag me first — I want to approve all negative review responses

Direct contact info for negative review follow-up

We'll include this in responses to unhappy customers (e.g. "please call us at…"). Leave blank to omit.

Is there anything reviewers commonly mention that deserves a specific response?

e.g. parking issues, wait times, specific staff members, a recurring compliment you want to reinforce.

04 Platforms & Logistics

Which platforms do you want covered? *

Google Yelp Facebook Other

How will you share new reviews with us?

I'll forward the Google notification emails I'll send a weekly screenshot or list I'll give BarnDoor access to my Google Business account Not sure yet — let's discuss on the onboarding call

Who will post the responses once written?

I will post them myself BarnDoor will post directly My staff will post

05 Anything Else

Is there anything else we should know about your business, customers, or how you communicate?

We'll review your answers and reach out within 24 hours to schedule your onboarding call.

✓ Got it. We'll be in touch within 24 hours to get you set up.